In most cases, you can return new unopened items online for 10 days even if you checked out as a guest or over the phone. For all other returns or if you're having trouble with the online return process, please Contact Us. We are no longer accepting returns without either completing the online process or contacting us first.
Please follow these steps to complete your online return:
- Click the button below to go to your orders page.
- If you’re not logged in, you will be prompted to do so.
- If you checked out as a guest or some other way, you can find your order by using "Order Status Lookup".
- Click on “Return or Exchange Items” next to the order that contains the item(s) you want to return.
- Answer the questions and follow the instructions.
This will give us all the information we need. It will also generate a UPS return shipping label. Then, just drop the package off at the local UPS store.
Exceptions
Some items can’t be returned through our online process. This includes:
- Items excluded by Our Return Policy
- Items Under Warranty
- Items from outside the United States
- Follow this link for Return Instructions from Canada
- If you are outside the U.S. or Canada, please Contact Us
- Oversize items
- Items shipped via Truck Freight
- Hazardous Materials