Returns & Exchanges
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When will I get my refund?
It will take a few days to process your refund. It depends on the type of return you are doing. The table below gives a few time estimates, based on the type of return. Type of Return Time to Refund Notes Re...
What is a restocking fee?
Our Restocking Policy and Fees
Any return with wear or damage to the product or it's packaging, is subject to a restocking fee. In most cases, the restocking fee is 15% of the purchase price. Notes All applicable fees will be deducted from your refund. We reserve the righ...
Does my part have a warranty?
We warrant (to the original purchaser) that DX Engineering® and Comtek® brand products will be free from defects in materials and workmanship for a period of 1 year from date of purchase. Products of other brand manufacturers are covered by their ...
What is your return policy?
Our Return Policy
We back up every sale with our Handshake Guarantee: If you're not satisfied with our products or our service, we'll refund your money. Just return any new, unused, unopened part within 10 days and we'll refund the purchase price. Restrictions...
How do I return an item from Canada?
Canadian Return Instructions
In order to save you shipping costs and the hassle of going through customs, we consolidate Canadian returns at a FedEx facility in Mississauga. They take care of all the customs paperwork and then send the items to the Summit Racing Equipment ...
Can I return a part to a retail store?
Retail Return Instructions
Just bring your item(s) into one of our Retail Stores, even if you bought it online or over the phone. Our staff will be happy to assist you. Notes Curbsde returns will not be accepted. Refunds will be issued as we process your return. Al...
I received missing or damaged parts. What should I do?
Instructions to Submit a Shipping Claim
We apologize for your inconvenience and we will do what it takes to make it right. If you have lost, damaged, or missing items, please Contact Us....
Do I have to pay for return shipping?
The Cost of Return Shipping
For most returns, if you use our return shipping label or QR code, a $12.99 return shipping fee will be deducted from your refund. However, if we were at fault in some way and caused the return, please Contact Us and we will waive the return shippin...
How will I get my refund?
Refund Payment Methods
Most refunds will be issued back to the original payment method. However, some refunds will be paid by check. It depends on how you paid for your order and how long it has been. Refunds will be issued based on the following guidelines: Or...
How long does the returns process take?
Return Process Time Estimate
In most cases, it will take 7-10 days to process your return and issue a refund. However, it depends on what you are returning and why you are returning it. For more detailed information, follow this link: When will I get my refund?. You will re...
How do I start a return?
Return / Exchange Instructions
In most cases, you can return new unopened items online for 10 days even if you checked out as a guest or over the phone. For all other returns or if you're having trouble with the online return process, please Contact Us. We are no longer acce...
How do I get warranty service for my transceiver or receiver?
Transceiver and Receiver Warranty Information
New transceivers and receivers have a 20-day warranty against manufacturing defects through DX Engineering. This is from the date your item ships. After this time period, refer to the vendor’s warranty statement or contact Customer Service. Vend...