Order Status & Tracking
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What is your policy for domestic orders with backordered items?
Our Shipping and Payment Policy for All 50 States and U.S. Territories
If you order something with a future estimated ship date, this means the item is currently not in stock. These items are considered "backordered." Paid with Credit/Debit Card In-Stock Items: Any items in stock will be paid for at the time of ...
Why does my delivery date keep changing?
Details About Backordered Items
What does "backorder" mean? If you order something with a future estimated ship date, this means the item is currently not in stock. These items are considered "backordered." What does the estimated ship date mean? The estimated ship dates listed...
How do I get my tracking number?
After your order is processed by our warehouse, you will receive an email with tracking information. You can track your package using the links in the email. You can also find the tracking information on our website even if you checked out as a gue...
Why is my tracking number not working?
Potential Causes for Tracking Information Delays
If your order status says "shipped" but the tracking information doesn't show movement, don't panic. For Most Orders Please allow 24 hours for your tracking information to show movement. This gives the package time to travel from our warehouse to ...
How do I get the DB Schenker tracking information?
Tracking Instructions for DB Schenker (DB SKR)
To track a package shipped with DB Schenker (DB SKR) follow these steps: Go to https://eschenker.dbschenker.com/nges-portal/public/en-US_US/#!/tracking/customer-search. Click the arrow in the "Select Reference Type" drop down menu. Scroll down ...
How do I track a Global Delivery Network shipment?
Tracking Instructions for Global Delivery Network (GDN)
GDN orders can be tracked online, similar to other carriers. Follow this link to Track a GDN Shipment. ...
How do I check my order status?
Instructions to Check Order Status via Online Account
You can check the Status of your order instantly on our website! Follow this link to see the Orders Tab. If you are not logged in, you will be prompted to do so. Follow this link to learn How to Reset Your Password. ...
What does my order status mean?
Order Status Definitions and Descriptions
If you checked your order status online and are confused, the following information may help. Awaiting Pickup Your order is ready to be picked up at the retail location you selected. Follow this link to learn more about Retail Pickup. Canceled Y...
Where is my order?
How to Check Your Order Status
You can check the status of your order instantly on our website! Follow this link to see the Orders Tab. If you are not already logged in, you will be prompted to do so. -OR- Contact Us...