Warranty & Recall Information

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  1. Does my part have a warranty?

    We warrant (to the original purchaser) that DX Engineering® and Comtek® brand products will be free from defects in materials and workmanship for a period of 1 year from date of purchase. Products of other brand manufacturers are covered by their ...

  2. What is your return policy?

    Our Return Policy

    We back up every sale with our Handshake Guarantee: If you're not satisfied with our products or our service, we'll refund your money. Just return any new, unused, unopened part within 10 days and we'll refund the purchase price. Restrictions...

  3. Do I have to pay for return shipping?

    The Cost of Return Shipping

    For most returns, if you use our return shipping label or QR code, a $12.99 return shipping fee will be deducted from your refund. However, if we were at fault in some way and caused the return, please Contact Us and we will waive the return shippin...

  4. How do I get warranty service for my transceiver or receiver?

    Transceiver and Receiver Warranty Information

    New transceivers and receivers have a 20-day warranty against manufacturing defects through DX Engineering. This is from the date your item ships. After this time period, refer to the vendor’s warranty statement or contact Customer Service.Vendor wa...

  5. How does the DX Engineering Protection Plan work?

    Plan Details and Exclusions

    The DX Engineering Protection Plan is additional coverage that you can purchase in one-, two-, or three-year terms. It covers mechanical and electrical failures and has no deductibles or hidden fees. Coverage under this plan is different from your M...