General Information

Our Store Addresses, Phone Numbers, and Operating Hours

DX Engineering is located inside the Summit Racing Equipment retail stores in Tallmadge, OH and Sparks, NV. Notes The DX Engineering Showroom in Ohio is open Mon.-Sat. 9:00 am - 5:00 pm. However, you can place an order and pickup your gear an...

Our Beat-a-Price Guarantee

You'll get more than a price match. We'll BEAT any domestic competitor's advertised price on an identical, in-stock product! To take advantage of our Beat-a-Price Guarantee, please Contact Us. Notes Proof of the advertised price is requir...

Order Your Free Catalog

Thank you for your interest in DX Engineering®. Please click the button below to sign up for a free catalog.    Send Me a Catalog    Notes When you click the button, you will also have the option to download a PDF co...

Shipping Address Requirements

The shipping address is the physical location where your order will be delivered. This must be a valid shipping address that is serviced by the USPS, UPS, and/or FedEx. **P.O. Boxes can only be used as a "Ship To" address for locations outside the ...

Our Restocking Policy and Fees

Any return with wear or damage to the product or it's packaging, is subject to a restocking fee. In most cases, the restocking fee is 15% of the purchase price. Notes All applicable fees will be deducted from your refund. We reserve the righ...

Use Your Gift Card to Pay for Your Order

We accept gift cards on our website, over the phone, and in our Retail Stores. During Online Checkout Enter the gift card number in the "Certificate Number" field. Enter the issue date in the "Issue/Expiration" field. OR If there are gift ...

How to View and Print Your Past Orders

You can view your order history and print a copy of your receipt on our website as long as you checked out with your account. Procedure Follow this link to see Your Orders. If you are not logged in, you will be prompted to do so. ...

We warrant (to the original purchaser) that DX Engineering® and Comtek® brand products will be free from defects in materials and workmanship for a period of 1 year from date of purchase. Products of other brand manufacturers are covered by their ...

Our Liability Statement

Autosales, Incorporated’s liability for losses or damages, arising out of any cause whatsoever, is limited to full refund of the purchase price, or at our option, repair or replacement of the part(s). Autosales, Incorporated shall not be liable for ...

Our Return Policy

We back up every sale with our Handshake Guarantee: If you're not satisfied with our products or our service, we'll refund your money. Just return any new, unused, unopened part within 10 days and we'll refund the purchase price. Restrictions...

Our Privacy and Security Policy

Last updated: January 1, 2020 Autosales, Incorporated knows that you care about how your information is used and shared. We value our customers and are committed to protecting your privacy. All technically feasible steps are taken to protect your i...

Profile Update Instructions

Please follow the steps below to change your billing address and/or phone number. Follow this link to see Your Profile. If you are not logged in, you will be prompted to do so. Follow this link to learn How To Reset Your Password. Cli...

Order Online, Pickup in Store

When placing an order online, you will be given the option to pickup your purchase in one of our Retail Stores. When you choose this option, the checkout page will show any items in your order that are not available for pickup. When you come to pick...

Our Policy on MARS Modifications

Due to FCC regulations and manufacturer's warranty requirements, NO Amateur Radio dealer may legally open and modify the transmitting frequency range of a new Amateur transceiver. The modification of an Amateur Radio transceiver that you own must be...

Advice for Needed Repairs, Testing

We do not supply schematics for our products. Instead, we suggest sending your unit for complete service and testing to assure that you will enjoy complete functionality up to or beyond original specifications. Follow this link for more information...

The California Safe Drinking Water and Toxic Enforcement Act of 1986

History In 1986, California voters approved an initiative to address concerns about exposure to toxic chemicals. That initiative became the Safe Drinking Water and Toxic Enforcement Act of 1986, commonly known as Proposition 65. Proposition 65 req...

Instructions to Submit a Shipping Claim

We apologize for your inconvenience and we will do what it takes to make it right. If you have lost, damaged, or missing items, please Contact Us....

Get Your Own Shipping Handling Quote on Our Website

Shipping rates are determined by the package size, weight, and destination. The best way to get an estimate or actual shipping costs is on our website. Follow the instructions below to see a list of available carrier options and the estimated cost....

Place an Order With Foreign Billing and Domestic Delivery

When placing your order, you may see the following message: Error Message: "There is a problem with the telephone number you've supplied. If you are in the U.S., please be sure that you included ten digits with your telephone number, including you...

Compare the Parts Side-by-Side

Our "Compare" feature allows you to view the differences between parts. The features are lined up and differences are highlighted in blue. How do I use it? Add items to the "Compare" list. Search for the item you're looking for. From the s...

Check Part Availability

The part availability and estimated ship date is shown in the following locations: Under the part number on the search results page Under the description, next to the product image, on the part detail page You will also be notified of the...

View or Download Instructions Sheets

When instructions are available online, you can find them on the part detail page. On Our Web Site Find the part you want. Click on it to see the part details. Click on the "Documentation" tab Click the blue document title to view the ...

Part Search Tips and Tricks

To get the most out of your search, try the following tips and tricks. Use the correct words. Avoid using abbreviations or slang terms. Unsure about the right word or spelling? Type slowly. Under the search bar, you will be offered options in ...

How to Change Your Email, Text, and Catalog Preferences

Your Account Profile page puts you in control of your catalog, email, and text preferences! If you don't have an account, please Contact Us to be removed from our mailing list. How do I change my preferences online? Follow this link to go to...

Refund Payment Methods

Most refunds will be issued back to the original payment method. However, some refunds will be paid by check. It depends on how you paid for your order and how long it has been. Refunds will be issued based on the following guidelines: Or...

Our Hazardous Material Shipping Policy

We do carry some items that are classified as "hazardous material." In most cases, these items are restricted to ground shipping only. This may include, but is not limited to: Batteries (or items that contain batteries) Paint Etc. Are ...

Our Shipping and Payment Policy for International Orders

If you order something with a future estimated ship date, this means the item is currently not in stock. These items are considered "backordered." Payment Information You will be charged for all items when the order is placed, regardless of Paymen...

Earn DX Bucks

DX Bucks® are awarded on select products, during a specific time period. Follow this link to see Qualifying Products. ...

Instructions for Using Your DX Bucks

You can use DX Bucks® to pay for an order online, over the phone, or in-person. Online Enter the certificate number in the "Certificate Number" field. Enter the expiration date in the "Issue/Expiration" field. OR Click on "Check ...

Our Service, Testing, and Repair Program

We offer complete service, testing, and repair of the following brand products: DX Engineering COMTEK Rig Expert Analyzer   How do I get started? Ship your product (prepaid) to: DX Engineering ATTN: Repair Department 3800 Mogadore I...

Email Address Update Instructions

Please follow the steps below to change your email address. Follow this link to see Your Email Preferences. If you are not logged in, you will be prompted to do so. Follow this link to learn How To Reset Your Password. Enter your new ...

Shipping Address Update Instructions

Please follow the steps below to change your shipping address. Follow this link to see Your Address Book. If you are not logged in, you will be prompted to do so. Follow this link to learn How to Reset Your Password. Click the "Edit" ...

At DX Engineering, we are committed to providing websites [and mobile applications] that are accessible by our audience and that are consistent with the World Wide Web Consortium (“W3C”) Web Content Accessibility Guideline (WCAG) 2.0, Level AA Succe...

Our Policy on Aviation Parts Usage

Parts intended for flight must receive special approval from the aviation authority in your area (FAA, EASA, etc.). If the stated purpose of the purchase of our parts is to use our parts on an aircraft of any kind, we MUST refuse the sale. WARNING:...

Curbside Order Pickup

For your convenience, we offer curbside order pickup at all of Our Locations. Before you come to the retail store: Place your order for curbside pickup online or by Contacting Us.Check our Retail Store Information for updates on hours of operation....

DX Engineering's Promotional SMS Program Terms and Conditions To receive promotional text messages and keep current with all things DX Engineering, text: "JOIN". This will begin the opt-in process and you will start receiveing messages from us perio...

Transceiver and Receiver Warranty Information

New transceivers and receivers have a 20-day warranty against manufacturing defects through DX Engineering. This is from the date your item ships. After this time period, refer to the vendor’s warranty statement or contact Customer Service.Vendor wa...