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Retail Store Information
Our Store Addresses, Phone Numbers, and Operating Hours
DX Engineering is located inside the Summit Racing Equipment retail stores in Tallmadge, OH and Sparks, NV. Notes The DX Engineering Showroom in Ohio is open Mon.-Sat. 9:00 am - 5:00 pm. However, you can place an order and pickup your gear an...
Will you match competitor's prices?
Our Beat-a-Price Guarantee
You'll get more than a price match. We'll BEAT any domestic competitor's advertised price on an identical, in-stock product! To take advantage of our Beat-a-Price Guarantee, please Contact Us. Notes Proof of the advertised price is requir...
How do I get a catalog?
Order Your Free Catalog
Thank you for your interest in DX Engineering®. Please click the button below to sign up for a free catalog. Send Me a Catalog Notes When you click the button, you will also have the option to download a PDF co...
Will you ship to a P.O. Box?
Shipping Address Requirements
The shipping address is the physical location where your order will be delivered. This must be a valid shipping address that is serviced by the USPS, UPS, and/or FedEx. **P.O. Boxes can only be used as a "Ship To" address for locations outside the ...
What is a restocking fee?
Our Restocking Policy and Fees
Any return with wear or damage to the product or it's packaging, is subject to a restocking fee. In most cases, the restocking fee is 15% of the purchase price. Notes All applicable fees will be deducted from your refund. We reserve the righ...
How do I pay with a gift card?
Use Your Gift Card to Pay for Your Order
We accept gift cards on our website, over the phone, and in our Retail Stores. During Online Checkout Enter the gift card number in the "Certificate Number" field. Enter the issue date in the "Issue/Expiration" field. OR If there are gift ...
How do I get a copy of an old invoice?
How to View and Print Your Past Orders
You can view your order history and print a copy of your receipt on our website as long as you checked out with your account. Procedure Follow this link to see Your Orders. If you are not logged in, you will be prompted to do so. ...
Does my part have a warranty?
We warrant (to the original purchaser) that DX Engineering® and Comtek® brand products will be free from defects in materials and workmanship for a period of 1 year from date of purchase. Products of other brand manufacturers are covered by their ...
What is your liability policy?
Our Liability Statement
Autosales, Incorporated’s liability for losses or damages, arising out of any cause whatsoever, is limited to full refund of the purchase price, or at our option, repair or replacement of the part(s). Autosales, Incorporated shall not be liable for ...
What is your return policy?
Our Return Policy
We back up every sale with our Handshake Guarantee: If you're not satisfied with our products or our service, we'll refund your money. Just return any new, unused, unopened part within 10 days and we'll refund the purchase price. Restrictions...
What is your privacy and security policy?
Our Privacy and Security Policy
Last updated: January 1, 2020 Autosales, Incorporated knows that you care about how your information is used and shared. We value our customers and are committed to protecting your privacy. All technically feasible steps are taken to protect your i...
How do I change my billing address?
Profile Update Instructions
Please follow the steps below to change your billing address and/or phone number. Follow this link to see Your Profile. If you are not logged in, you will be prompted to do so. Follow this link to learn How To Reset Your Password. Cli...
Can I pick up my order at your store?
Order Online, Pickup in Store
When placing an order online, you will be given the option to pickup your purchase in one of our Retail Stores. When you choose this option, the checkout page will show any items in your order that are not available for pickup. When you come to pic...
Will you do MARS modifications?
Our Policy on MARS Modifications
Due to FCC regulations and manufacturer's warranty requirements, NO Amateur Radio dealer may legally open and modify the transmitting frequency range of a new Amateur transceiver. The modification of an Amateur Radio transceiver that you own must be...
Can you provide schematics for your products?
Advice for Needed Repairs, Testing
We do not supply schematics for our products. Instead, we suggest sending your unit for complete service and testing to assure that you will enjoy complete functionality up to or beyond original specifications. Follow this link for more information...
Proposition 65 Compliance Statement
The California Safe Drinking Water and Toxic Enforcement Act of 1986
History In 1986, California voters approved an initiative to address concerns about exposure to toxic chemicals. That initiative became the Safe Drinking Water and Toxic Enforcement Act of 1986, commonly known as Proposition 65. Proposition 65 req...
I received missing or damaged parts. What should I do?
Instructions to Submit a Shipping Claim
We apologize for your inconvenience and we will do what it takes to make it right. If you have lost, damaged, or missing items, please Contact Us....
How much will shipping cost?
Get Your Own Shipping Handling Quote on Our Website
Shipping rates are determined by the package size, weight, and destination. The best way to get an estimate or actual shipping costs is on our website. Follow the instructions below to see a list of available carrier options and the estimated cost....
How do I place an order for a freight forwarder?
Place an Order With Foreign Billing and Domestic Delivery
When placing your order, you may see the following message: Error Message: "There is a problem with the telephone number you've supplied. If you are in the U.S., please be sure that you included ten digits with your telephone number, including you...
These 2 parts seem the same. What's the difference?
Compare the Parts Side-by-Side
Our "Compare" feature allows you to view the differences between parts. The features are lined up and differences are highlighted in blue. How do I use it? Add items to the "Compare" list. Search for the item you're looking for. From the s...
Is this part in stock?
Check Part Availability
The part availability and estimated ship date is shown in the following locations: Under the part number on the search results page Under the description, next to the product image, on the part detail page You will also be notified of the...
How do I get a copy of the instructions?
View or Download Instructions Sheets
When instructions are available online, you can find them on the part detail page. On Our Web Site Find the part you want. Click on it to see the part details. Click on the "Documentation" tab Click the blue document title to view the ...
I can't find what I'm looking for!
Part Search Tips and Tricks
To get the most out of your search, try the following tips and tricks. Use the correct words. Avoid using abbreviations or slang terms. Unsure about the right word or spelling? Type slowly. Under the search bar, you will be offered options in ...
Can you add or remove me from your mailing list?
How to Change Your Email, Text, and Catalog Preferences
Your Account Profile page puts you in control of your catalog, email, and text preferences! If you don't have an account, please Contact Us to be removed from our mailing list. How do I change my preferences online? Follow this link to go to...
How will I get my refund?
Refund Payment Methods
Most refunds will be issued back to the original payment method. However, some refunds will be paid by check. It depends on how you paid for your order and how long it has been. Refunds will be issued based on the following guidelines: Or...
Can you ship hazardous materials?
Our Hazardous Material Shipping Policy
We do carry some items that are classified as "hazardous material." In most cases, these items are restricted to ground shipping only. This may include, but is not limited to: Batteries (or items that contain batteries) Paint Etc. Are ...
International Orders with Backordered Items
Our Shipping and Payment Policy for International Orders
If you order something with a future estimated ship date, this means the item is currently not in stock. These items are considered "backordered." Payment Information You will be charged for all items when the order is placed, regardless of Paymen...
How do I get DX Bucks?
Earn DX Bucks
DX Bucks® are awarded on select products, during a specific time period. Follow this link to see Qualifying Products. ...
How do I spend my DX Bucks?
Instructions for Using Your DX Bucks
You can use DX Bucks® to pay for an order online, over the phone, or in-person. Online Enter the certificate number in the "Certificate Number" field. Enter the expiration date in the "Issue/Expiration" field. OR Click on "Check ...
Can you fix my equipment?
Our Service, Testing, and Repair Program
We offer complete service, testing, and repair of the following brand products: DX Engineering COMTEK Rig Expert Analyzer How do I get started? Ship your product (prepaid) to: DX Engineering ATTN: Repair Department 3800 Mogadore I...
How do I change my email address?
Email Address Update Instructions
Please follow the steps below to change your email address. Follow this link to see Your Email Preferences. If you are not logged in, you will be prompted to do so. Follow this link to learn How To Reset Your Password. Enter your new ...
How do I change my shipping address?
Shipping Address Update Instructions
Please follow the steps below to change your shipping address. Follow this link to see Your Address Book. If you are not logged in, you will be prompted to do so. Follow this link to learn How to Reset Your Password. Click the "Edit" ...
At DX Engineering, we are committed to providing websites [and mobile applications] that are accessible by our audience and that are consistent with the World Wide Web Consortium (“W3C”) Web Content Accessibility Guideline (WCAG) 2.0, Level AA Succe...
Can I use your parts on an aircraft?
Our Policy on Aviation Parts Usage
Parts intended for flight must receive special approval from the aviation authority in your area (FAA, EASA, etc.). If the stated purpose of the purchase of our parts is to use our parts on an aircraft of any kind, we MUST refuse the sale. WARNING:...
Do you offer curbside pickup?
Curbside Order Pickup
For your convenience, we offer curbside order pickup at all of Our Locations. Before you come to the retail store: Place your order for curbside pickup online or by Contacting Us. Check our Retail Store Information for updates on hours of ...
How do I get warranty service for my transceiver or receiver?
Transceiver and Receiver Warranty Information
New transceivers and receivers have a 20-day warranty against manufacturing defects through DX Engineering. This is from the date your item ships. After this time period, refer to the vendor’s warranty statement or contact Customer Service. Vend...