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Retail Store Information
Our Store Addresses, Phone Numbers, and Operating Hours
DX Engineering is located inside the Summit Racing Equipment retail stores in Tallmadge, OH and Sparks, NV. Notes The DX Engineering Showroom in Ohio is open Mon.-Sat. 9:00 am - 5:00 pm. However, you can place an order and pickup your gear an...
Will you match competitor's prices?
Our Beat-a-Price Guarantee
You'll get more than a price match. We'll BEAT any domestic competitor's advertised price on an identical, in-stock product! To take advantage of our Beat-a-Price Guarantee, please Contact Us. Notes Proof of the advertised price is requir...
How do I get a catalog?
Order Your Free Catalog
Thank you for your interest in DX Engineering®. Please click the button below to sign up for a free catalog. Send Me a Catalog Notes When you click the button, you will also have the option to download a PDF co...
Will you ship to a P.O. Box?
Shipping Address Requirements
The shipping address is the physical location where your order will be delivered. This must be a valid shipping address that is serviced by the USPS, UPS, and/or FedEx. **P.O. Boxes can only be used as a "Ship To" address for locations outside the ...
What is a restocking fee?
Our Restocking Policy and Fees
Any return with wear or damage to the product or it's packaging, is subject to a restocking fee. In most cases, the restocking fee is 15% of the purchase price. Notes All applicable fees will be deducted from your refund. We reserve the righ...
What is your liability policy?
Our Liability Statement
Autosales, Incorporated’s liability for losses or damages, arising out of any cause whatsoever, is limited to full refund of the purchase price, or at our option, repair or replacement of the part(s). Autosales, Incorporated shall not be liable for ...
What is your privacy and security policy?
Our Privacy and Security Policy
Last updated: January 1, 2020 Autosales, Incorporated knows that you care about how your information is used and shared. We value our customers and are committed to protecting your privacy. All technically feasible steps are taken to protect your i...
Can you provide schematics for your products?
Advice for Needed Repairs, Testing
We do not supply schematics for our products. Instead, we suggest sending your unit for complete service and testing to assure that you will enjoy complete functionality up to or beyond original specifications. Follow this link for more information...
How will I get my refund?
Refund Payment Methods
Most refunds will be issued back to the original payment method. However, some refunds will be paid by check. It depends on how you paid for your order and how long it has been. Refunds will be issued based on the following guidelines: Or...
Can you ship hazardous materials?
Our Hazardous Material Shipping Policy
We do carry some items that are classified as "hazardous material." In most cases, these items are restricted to ground shipping only. This may include, but is not limited to: Batteries (or items that contain batteries) Paint Etc. Are ...
International Orders with Backordered Items
Our Shipping and Payment Policy for International Orders
If you order something with a future estimated ship date, this means the item is currently not in stock. These items are considered "backordered." Payment Information You will be charged for all items when the order is placed, regardless of Paymen...
At DX Engineering, we are committed to providing websites [and mobile applications] that are accessible by our audience and that are consistent with the World Wide Web Consortium (“W3C”) Web Content Accessibility Guideline (WCAG) 2.0, Level AA Succe...
Can I use your parts on an aircraft?
Our Policy on Aviation Parts Usage
Parts intended for flight must receive special approval from the aviation authority in your area (FAA, EASA, etc.). If the stated purpose of the purchase of our parts is to use our parts on an aircraft of any kind, we MUST refuse the sale. WARNING:...
How do I get warranty service for my transceiver or receiver?
Transceiver and Receiver Warranty Information
New transceivers and receivers have a 20-day warranty against manufacturing defects through DX Engineering. This is from the date your item ships. After this time period, refer to the vendor’s warranty statement or contact Customer Service. Vend...