Using Our Website
Results 1 - 16 of 16
How do I get a catalog?
Order Your Free Catalog
Thank you for your interest in DX Engineering®. Please click the button below to sign up for a free catalog. Send Me a Catalog Notes When you click the button, you will also have the option to download a PDF co...
How do I pay with a gift card?
Use Your Gift Card to Pay for Your Order
We accept gift cards on our website, over the phone, and in our Retail Stores. During Online Checkout Enter the gift card number in the "Certificate Number" field. Enter the issue date in the "Issue/Expiration" field. OR If there are gift ...
How do I get a copy of an old invoice?
How to View and Print Your Past Orders
You can view your order history and print a copy of your receipt on our website as long as you checked out with your account. Procedure Follow this link to see Your Orders. If you are not logged in, you will be prompted to do so. ...
Does my part have a warranty?
We warrant (to the original purchaser) that DX Engineering® and Comtek® brand products will be free from defects in materials and workmanship for a period of 1 year from date of purchase. Products of other brand manufacturers are covered by their ...
What is your return policy?
Our Return Policy
We back up every sale with our Handshake Guarantee: If you're not satisfied with our products or our service, we'll refund your money. Just return any new, unused, unopened part within 10 days and we'll refund the purchase price. Restrictions...
How do I change my billing address?
Profile Update Instructions
Please follow the steps below to change your billing address and/or phone number. Follow this link to see Your Profile. If you are not logged in, you will be prompted to do so. Follow this link to learn How To Reset Your Password. Cli...
How do I place an order for a freight forwarder?
Place an Order With Foreign Billing and Domestic Delivery
When placing your order, you may see the following message: Error Message: "There is a problem with the telephone number you've supplied. If you are in the U.S., please be sure that you included ten digits with your telephone number, including you...
These 2 parts seem the same. What's the difference?
Compare the Parts Side-by-Side
Our "Compare" feature allows you to view the differences between parts. The features are lined up and differences are highlighted in blue. How do I use it? Add items to the "Compare" list. Search for the item you're looking for. From the s...
Is this part in stock?
Check Part Availability
The part availability and estimated ship date is shown in the following locations: Under the part number on the search results page Under the description, next to the product image, on the part detail page You will also be notified of the...
How do I get a copy of the instructions?
View or Download Instructions Sheets
When instructions are available online, you can find them on the part detail page. On Our Web Site Find the part you want. Click on it to see the part details. Click on the "Documentation" tab Click the blue document title to view the ...
I can't find what I'm looking for!
Part Search Tips and Tricks
To get the most out of your search, try the following tips and tricks. Use the correct words. Avoid using abbreviations or slang terms. Unsure about the right word or spelling? Type slowly. Under the search bar, you will be offered options in ...
Can you add or remove me from your mailing list?
How to Change Your Email, Text, and Catalog Preferences
Your Account Profile page puts you in control of your catalog, email, and text preferences! If you don't have an account, please Contact Us to be removed from our mailing list. How do I change my preferences online? Follow this link to go to...
How do I get DX Bucks?
Earn DX Bucks
DX Bucks® are awarded on select products, during a specific time period. Follow this link to see Qualifying Products. ...
How do I spend my DX Bucks?
Instructions for Using Your DX Bucks
You can use DX Bucks® to pay for an order online, over the phone, or in-person. Online Enter the certificate number in the "Certificate Number" field. Enter the expiration date in the "Issue/Expiration" field. OR Click on "Check ...
How do I change my email address?
Email Address Update Instructions
Please follow the steps below to change your email address. Follow this link to see Your Email Preferences. If you are not logged in, you will be prompted to do so. Follow this link to learn How To Reset Your Password. Enter your new ...
How do I change my shipping address?
Shipping Address Update Instructions
Please follow the steps below to change your shipping address. Follow this link to see Your Address Book. If you are not logged in, you will be prompted to do so. Follow this link to learn How to Reset Your Password. Click the "Edit" ...