Billing & Payment
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Will you match competitor's prices?
Our Beat-a-Price Guarantee
You'll get more than a price match. We'll BEAT any domestic competitor's advertised price on an identical, in-stock product! To take advantage of our Beat-a-Price Guarantee, please Contact Us. Notes Proof of the advertised price is requir...
How can I pay for my order?
Accepted Payment Methods
For Online, Phone, and Mail Orders We will accept the following credit and debit cards: Visa Mastercard Discover American Express The DX Engineering Super Card® Summit Racing Equipment® Gift Cards DX Engineering® Gift Cards DX Bucks®...
My card was declined. What should I do?
Declined Payment Instructions
DO NOT try and place another order. If you do, it will create a duplicate order. You will receive an "Order Confirmation" email asking you to contact us. Please Contact Us to verify your billing and payment information. Typo's and o...
How do I pay by wire transfer?
Wire Transfer Payment Instructions
To pay by wire transfer: Contact Us to place your order. Contact your bank to arrange the wire transfer. Provide your bank with the following information: Receiving Bank Huntington National Bank 41 S. High St. ...
How do I pay with a gift card?
Use Your Gift Card to Pay for Your Order
We accept gift cards on our website, over the phone, and in our Retail Stores. During Online Checkout Enter the gift card number in the "Certificate Number" field. Enter the issue date in the "Issue/Expiration" field. OR If there are gift ...
How do I register as tax exempt?
Instructions to Apply Your Tax-Exempt Status
Please complete our online tax exemption process. After your tax-exempt status is confirmed, you will not be charged sales tax when you order from us. Just click the button below to start. Before you begin, You should be able to answer these quest...
Can I pay with PayPal or Venmo?
PayPal and Venmo are valid payment methods for most online orders. Restrictions PayPal and Venmo are NOT accepted for orders that contain gift cards. PayPal and Venmo are ONLY accepted online. At this time, we cannot accept Venmo, PayPa...
Do I have to pay import taxes?
Tax and Duty for International Orders
All items entering another country are subject to Customs inspection and the assessment of duties and taxes, in accordance with the laws of that country. Landed Cost If you choose one of the following services, all duties, taxes, and clearance fee...
How do I get a W-9?
For security purposes, we ask that you please Contact Us to obtain a copy of our W-9 form....
How do I buy a gift card?
Gift Card Ordering Instructions
Click the button below to order your gift card today! Order Now! Notes Gift cards can be purchased in any dollar amount, between $25 and $500. If you purchase a gift card between 5:00 am and 11:00 pm ET, you w...
How do I place an order for a freight forwarder?
Place an Order With Foreign Billing and Domestic Delivery
When placing your order, you may see the following message: Error Message: "There is a problem with the telephone number you've supplied. If you are in the U.S., please be sure that you included ten digits with your telephone number, including you...
Why is the shipping company asking for my identification number?
Customs-Required Identification Numbers
When you ship goods into another country, they go through a Customs inspection. Some countries require an identification number for the person who bought the goods. Customs agents use the number to track Tax and Duty that may be owed on the shipment...
What is use tax?
Definition and Description
Use tax is similar to sales tax. The difference is who pays the tax to the state. Sales Tax is collected and remitted to the state by the seller. Use tax is paid directly to the state by the buyer. When you buy something over the internet...
Why am I being charged GST?
Australian Goods and Services Tax Statement
For our Australian customers, we collect and remit Goods and Services Tax (GST) based on legal requirements established by Australia. Please follow this link for more information on Australian GST....
Will I be charged sales tax?
Our Sales Tax Policy
We collect and remit sales tax based on your state and/or local requirements. I wasn't charged tax before. Why now? Tax laws for online sales are changing due to a 2018 Supreme Court Decision. We are making every reasonable effort to com...
International Orders with Backordered Items
Our Shipping and Payment Policy for International Orders
If you order something with a future estimated ship date, this means the item is currently not in stock. These items are considered "backordered." Payment Information You will be charged for all items when the order is placed, regardless of Paymen...
How do I get DX Bucks?
Earn DX Bucks
DX Bucks® are awarded on select products, during a specific time period. Follow this link to see Qualifying Products. ...
How do I spend my DX Bucks?
Instructions for Using Your DX Bucks
You can use DX Bucks® to pay for an order online, over the phone, or in-person. Online Enter the certificate number in the "Certificate Number" field. Enter the expiration date in the "Issue/Expiration" field. OR Click on "Check ...
How do I get a Super Card?
How to Apply for a Super Card
There are 2 fast and easy ways to apply for the DX Engineering Super Card®. Follow this link to Apply Online, or Apply in person at our Retail Store. Notes For help with the application process, call Synchrony Bank at 1-877-317-5546. ...
How do I pay my Super Card bill?
Pay your Super Card Balance
Please follow this link to make a Online Payment. -OR- Call 1-866-657-0376. Notes Synchrony Bank handles all transactions concerning your Super Card account. We can't accept payment for your Super Card. ...
What is the Super Card?
Super Card Information
The DX Engineering Super Card® is a credit card issued by Synchrony Bank. Please follow this link for details about The DX Engineering Super Card®. ...
What are DX Bucks?
Overview of Our DX Bucks Program
DX Bucks® work like gift certificates. When you buy a qualifying item, you will receive the stated amount of DX Bucks®. Then, you can use them to pay for future orders. Notes DX Bucks® are only awarded on qualifying purchases. If you have ...
I applied for the Super Card and I have a reference number. Can I use it to pay for my order?
Your Super Card Reference Number
The reference number is used by the bank for tracking actions on your account. We can't accept the reference number as a payment method. For security purposes, we can only accept your Super Card® after you receive the actual card. Please follow t...
Can I use the Super Card at other stores?
Using the Super Card at Other Businesses
The Super Card® is a Synchrony Car Care credit card. It can be used anywhere that accepts the Synchrony Car Care card. Follow this link to Find Businesses Near You. ...